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Engaging Families while Working Across Systems

  • Lincoln 51 Marina Boulevard Pittsburg, CA, 94565 United States (map)
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In this training, participants will learn about principles of Engagement that can be applied to helping professions across systems. This training is appropriate for service providers that work with families in various treatment settings, including agency and/or community settings. Typical challenges found in the engagement process will also be identified, such as cultural implications, bias, and organizational issues as well as ways to address such challenges. Lastly, we will discuss best practices and effective strategies for the engagement process and in building a positive alliance with families across systems, including from a multicultural perspective.

Learning Objectives
1. Review definition and importance of engagement in service delivery. 
2. Review principles typically valued and applied in the engagement process throughout service modalities. 
3. Identify challenges found in engagement as well as identify strategies to address the challenges. 
4. Review best practices and approaches in building positive alliance in service delivery across systems and from a multicultural perspective.


Jeanette Lopez-Urbina, LCSW has worked in the mental health/social services field for over 18 years. She graduated from the University of Southern California with her Master’s in Social Work in 2007 after several years of providing services as a behavioral specialist and case manager. She has worked in various settings in Northern and Southern California, including residential and community-based services, through services such as Wraparound, therapy, and violence prevention work. Jeanette has worked extensively with youth and families, especially in the area of trauma, including supporting youth and families in specialized services that address gang involvement, sexual exploitation, immigration trauma, and issues related oppression, racism, and acculturation issues. Jeanette is a bilingual Salvadoran-American provider who enjoys practicing mostly from a social justice, relational, and psychodynamic approach. She currently holds a Private Practice in Berkeley and is a Clinical Supervisor for a local non-profit that provides school based mental health services. Currently, Jeanette also has the honor and the opportunity to teach a Family/Group Therapy course at Cal State East Bay’s Department of Social Work. 

Continuing Education

This course meets the qualifications for two (2) CEUs for LPCCs, LCSWs and MFTs as required by the California Board of Behavioral Sciences and is provided by Lincoln under CAMFT's Continuing Education Provider Program (CEPA), #133478.

Training Registration Policy

Registration closes a week prior to the training and we cannot accept late registrations. Thank you for your understanding.

Training Cancellation Policy

If we cancel training or special event as a result of low registration, for example, registrants will be notified by email or phone one week prior to the training date and receive a full refund. Where courses are cancelled for reasons beyond our control, then registrants will be given shorter notice and will receive a full refund. If a registrant cannot attend training and contacts the Training Institute within 72 hours of the training or special event to cancel, a full refund will be issued. If a registrant contacts the Training Institute outside of the 72 hour period, a refund will not be issued.


In accordance with California Civil Code Section 54.1 any disabled person who may require accommodations to participate in our trainings or special events, please contact the Training Institute at 510-273-4700, x4132 at least 3 days in advance.


When a grievance arises pertaining to a Lincoln training, the complainant is expected to notify Minjon LeNoir, Director of Training, either by phone 510-273-4700, x4331, in writing, or in email, as soon as possible so that the nature of the concern may be addressed in a timely fashion in order to be resolved.


If you have questions or need additional information please contact Minjon LeNoir, Training Director, at